support tickets – is there a way to have every support ticket submitted by a user in our account (in app request + emailed support) to cc a specific email and admins of the workspace?

I'd prefer to have our IT department to supervise support requests and admins to have visibility.

The only way is to CC them in a reply to the emailed ticket.

Goal: every ticket created in any workspace has him cc’d on it so he can be aware of any issues, as well as having the workspace admins cc’d to allow better tracking of potential issues.