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  1. In the Document SEND API endpoint,add a new [reply-to] input parameter

    4 votes

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    1 comment  ·  Ideas to Improve PandaDoc » API  ·  Admin →
    AdminLucas Reyes (Admin, PandaDoc) supported this idea  · 

  2. Get the reason for a declined document via API

    22 votes

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    2 comments  ·  Ideas to Improve PandaDoc » API  ·  Admin →
    Released  ·  AdminVolha Dziahtsiar (Admin, PandaDoc) responded

    Hi,

    Thank you for taking the time to leave your request. We have great news – the feature you requested is already available.

    Workspace administrators can simply make a GET request to the endpoint, providing the specific document_id. The endpoint returns a full paginated audit log for a specified document, including:

    • Core actions like sending, viewing, signing, editing
    • Advanced events such as payment status, KBA and QES attempts
    • Metadata: timestamps, IP addresses, user identity
    • Decline reasons and the user who declined

    For more information, please click the link below!

    [Hyperlink]

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    AdminLucas Reyes (Admin, PandaDoc) commented  · 

    Client needs this feature to monitor the decline reasons in their 100% api usecase.

    AdminLucas Reyes (Admin, PandaDoc) supported this idea  ·