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Get the reason for a declined document via API

When someone "Decline" document with reason filled - how can i get this reason from API

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Valeria Pochapskaya shared this idea  ·   ·  Admin →
Released  ·  AdminVolha Dziahtsiar (Admin, PandaDoc) responded  · 

Hi,

Thank you for taking the time to leave your request. We have great news – the feature you requested is already available.

Workspace administrators can simply make a GET request to the endpoint, providing the specific document_id. The endpoint returns a full paginated audit log for a specified document, including:

  • Core actions like sending, viewing, signing, editing
  • Advanced events such as payment status, KBA and QES attempts
  • Metadata: timestamps, IP addresses, user identity
  • Decline reasons and the user who declined

For more information, please click the link below!

[Hyperlink]

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  • Timothy Hall commented  · 

    This is crucial for client engagement and for the embedded api case is completely missing. The decline reason could be provided in a webhook, the document details endpoint or even a new endpoint entirely.