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  1. Webhook UUID in the payload

    4 votes

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    0 comments  ·  Ideas to Improve PandaDoc » API  ·  Admin →
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    Timothy Hall supported this idea  · 

  2. Webhook retries - If PandaDoc detects the hook hasn’t been accepted - retry automatically.

    23 votes

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    7 comments  ·  Ideas to Improve PandaDoc » Automations  ·  Admin →
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    Solution Exists  ·  AdminValeryia Baranava (Admin, PandaDoc) responded

    Hi,

    Thank you for taking the time to leave your request. We have great news – the option you are looking for already exists.

    PandaDoc makes 3 attempts to deliver a webhook. After this, you can manually retry failed webhooks, as shown in the picture.

    For more information, please check the link below:

    Debugging and Retries

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    Timothy Hall commented  · 

    This is mission critical for us. Servers go down sometimes or there is a network blip, this would help with intermittent issues.

    The work around is quite clunkly without a retry from the API. We have to keep track on our side of which failed webhooks we have grabbed the request data for and already processed.

    Timothy Hall supported this idea  · 

  3. resend sent documents via API

    10 votes

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    1 comment  ·  Ideas to Improve PandaDoc » API  ·  Admin →
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    Timothy Hall supported this idea  · 
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    Timothy Hall commented  · 

    If no one has signed the document, simply putting the document back into draft and resending works just fine. However, if a subsequent signer has deleted the email it would be nice to send to them directly.

    Another work-around is to post a public comment, which if was available from the API could server as a proxy to the resend. A quick API call to post a public comment would allow for a simple "Please Review" message that would go out to all parties.