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  1. Webhook retries - If PandaDoc detects the hook hasn’t been accepted - retry automatically.

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    7 comments  ·  Ideas to Improve PandaDoc » Automations  ·  Admin →
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    Solution Exists  ·  AdminValeryia Baranava (Admin, PandaDoc) responded

    Hi,

    Thank you for taking the time to leave your request. We have great news – the option you are looking for already exists.

    PandaDoc makes 3 attempts to deliver a webhook. After this, you can manually retry failed webhooks, as shown in the picture.

    For more information, please check the link below:

    Debugging and Retries

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    Robert Forbes commented  · 

    Would be really great to have webhooks that automatically retry with an exponential backoff whenever PandaDoc fails to get a successful response from the server. Without that functionality it is impossible to depend on webhooks for anything that is mission critical which means the only option is to continuously poll PandaDoc for the document status. Also, it would be important to receive the webhook as soon as the document status changes.

    Robert Forbes supported this idea  ·