Reinstate Free Usage Credits for Customers with Over 12 Years of Subscription
Long-term PandaDoc customers—those who have maintained an active subscription for more than 12 years. The recent policy change that sunsets free usage credits after the first 12 months may have a disproportionate effect on this segment of highly committed users. Reinstating complimentary usage credits for these long-tenure customers would recognize their longstanding partnership, boost satisfaction, and promote ongoing use of automation features without additional charges.
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Jeremy Weidenbaum
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