Allow reminders to recipients more frequently than once every 24 hours (hourly or minute-based intervals)
We need the ability to send follow-up reminders to recipients more than once within a 24-hour period, with smaller time intervals (for example, every few hours or minutes), so time-sensitive approvals can be completed within the same day.
Business Justification: Many of our approvals happen on tight deadlines, and the current 24-hour limit delays signoffs and slows down processes.
Use case: A document is sent at 9:00 AM, and we need to nudge the recipient at 11:00 AM and again at 2:00 PM if they still haven’t reviewed it.
Expected behavior: Add an option to set reminder timing in hours or minutes (not just days), and allow multiple reminders within 24 hours.
Current limitation: Reminders can only be sent once every 24 hours, and auto-reminders are also limited to 1 day minimum.
Aisea Naugavule
shared this idea
-
Aisea Naugavule
commented
We really need this process to be improved. It's imperative that reminders are customized as per the nature and urgency of a review and approval process!