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Ideas to Improve PandaDoc

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Ideas to Improve PandaDoc

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  1. When a bundle document is signed, the recipientcompleted webhook returns pricing.tables[] with no reference to which section each table belongs to. The same gap exists in GET /documents/{id}/details. There's currently no way to cross-reference pricing tables back to their originating bundle section via the API.
    Request: Add a section
    uuid field to each pricing table object in:

    recipientcompleted webhook — pricing.tables[].sectionuuid
    GET /public/v1/documents/{id}/details — pricing.tables[].section_uuid

    2 votes

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  2. Function that would allow customers to detect Room activity via the API and connect it to their CRM data.

    2 votes

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  3. The ability to use a phone number (E.164 format) in place of an email address in the recipient field of the POST /documents/{id}/session endpoint.

    Currently, the endpoint only accepts an email address.

    For cases where recipients have no email address on file and the app handles the signing experience directly.

    2 votes

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  4. 2 votes

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  5. Request to have a public API endpoint to enable Stripe payments without manually doing it in the UI.

    2 votes

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  6. At the moment, the "Template updated" webhook trigger includes the following events:

    Changes to template name
    Changes to template roles
    Addition of a section

    The feature request is to extend the “Template Updated” webhook trigger scope to cover updates to templates fields (or possibly introduce a separate trigger "Template updates (fields)".

    2 votes

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  7. If the email specified in the sender parameter does not match an existing workspace user, PandaDoc may automatically assign the document to the default workspace sender. In PandaDoc, the document owner always takes precedence over the sender parameter if the sender does not match the document owner or meet workspace requirements. Even if your API call sets a different sender, the document will still be sent from the document owner.

    Would like this to not occur, and allow for the sender perimeter to set the sender email

    2 votes

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  8. Request for a new API endpoint that returns all workspaces associated with a specific user within an organization.

    Example desired functionality:

    GET /users/{user_id}/workspaces

    or

    GET /user-workspaces?user_id={id}

    This would allow integrators to dynamically determine which workspaces a user belongs to without retrieving the full user list across the organization.

    Customer Context

    Customer operates a franchise model with:

    40+ workspaces

    500+ users

    Shared identity across the organization

    Heavy API-based embedded document workflows

    Users may belong to multiple workspaces simultaneously.

    The customer initiates document creation from their CRM and needs to determine which workspace the user should interact with before creating the document.

    2 votes

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  9. Currently, users are using the existing “List Catalog Items Search” endpoint to retrieve and export all catalog items via the API. However, this endpoint was originally designed as a search endpoint, intended to filter a relatively small subset of items based on a specific query. It was not built to reliably return the entire catalog, which can lead to limitations and unintended errors when used as a full listing mechanism.

    2 votes

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  10. It's currently not possible to make uploaded .docx file editable using the PandaDoc Editor NPM Library: https://www.npmjs.com/package/pandadoc-editor
    We would like it to work the same way as within the native PandaDoc application.
    we should be able to make .docx files editable using this NPM Library

    2 votes

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  11. 2 votes

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  12. For the 'Catalog item details' API request to return product's subcategory.

    2 votes

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  13. The ability to "escape" the interpretation of square brackets ([]) as Variables via the API.

    2 votes

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  14. Ability to configure whether fields added in the embedded editor are required by default (or have an option to toggle this behavior).

    2 votes

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  15. You cannot currently create a document via the API and leave the smart content block in a “pending selection” mode (i.e., so the user can later choose from the pre-selected content in the UI) in the exact same way as you can in the Editor. When using the API, you must specify which content library item(s) to insert into each smart content block at the time of document creation, or make the block optional (which means it can be empty in the generated document). The API does not support leaving the smart content block in the same “interactive, user-selectable” state…

    2 votes

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  16. Would like an API end point to launch a CPQ workflow from Salesforce.

    2 votes

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  17. At the top of our documents, the name of the document is included twice in the PandaDoc Interface (one row that includes the option to change language, one row that specifies this is document x of y)... and then it's included in our own form itself.

    We want to hide one or both of these lines from being displayed. Our application knows if they want the English or the French document, and we only ever include one document to sign at a time.

    2 votes

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  18. When using the "Collect Files" feature in a PandaDoc template, the uploaded file names are displayed on the signed document. These names often lack a standardized naming convention, which can appear unprofessional. We suggest either implementing a standardized naming format for these files or providing an option to attach files without displaying their names or details on the completed document.

    2 votes

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  19. Currently, the API defaults to a single reminder for sent documents. It would be highly beneficial to allow customization of the number of reminders within the template settings. This would provide greater flexibility for our agents, particularly in cases of email delivery issues or when scheduling callbacks, ensuring better follow-up management.

    2 votes

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  20. Currently, it is a limitation of 300 webhooks per workspace. It would be great to increase this number

    2 votes

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