Previous messages advise that this is on the roadmap since 2023 and has been identified as an issue since 2020. Surely this is an easy fix to modify the logic to use the role, as opposed to an email address for control. Other than managing issue by votes, please consider an immediate review of this issue. We often require a primary signer to sign under Power of Attorney for a secondary signer.

This should be an available feature for all paid subscriptions, not just enterprise.

This causes a problem quite a bit of the time. Will try to get my company to switch vendors if not fixed soon.

Necessary for our older clients that share an email - do we have a status update on this?

This is a must. we get around it now by adding +1 just before the @ symbol. but this sometimes causes spam filters to quarantine the message so it makes delivery unreliable.

I am immediately getting a refund and going to cancel. THIS NEEDS TO BE MENTIONED ON THE WEBSITE OR ITS A SCAM. docusing, hellosign and every other software signature platform allows you to use 1 email address for 2 clients. this is absuletly ridiculously that panda docs charges the same price but has this crucial feature missing!!!!! RIP OFF.

is there a way to send a document to two people who share the same email address?

I've been reviewing software options and this issue is critical enough to make me choose docusign over Panda Doc. Most of my tax clients share an email so for signing of documents in my business this is not negotiable.

Customer StephanieF@thirahealth.com is in great need of ability to have two people assigned to same email address. They have several patient forms they use and this is a common occurrence. They mentioned that this was possible in DocuSign. Highly needed within PandaDoc

Weirdly enough, it also seems as if we cannot even have let's say 3 signers from 3 different email addresses, the moment you add the first recipient he/she becomes the signer by default, and it's not possible to add other signers within the same document, they can only be put in CC. I would need the possibility to at least decide if a recipient should or shouldn't be a signer of the document sent to all recipients at the same time.

Critical. We have multiple clients (couples) who share personal email addresses. PandaDocs needs an option to identify recipients via name (unique) and actual signature.

Ability for recipients to share 1 email address. Can assign signature fields to 2 contacts with the same email address at the same time.

Allow contacts to have the same email address if the name is different.

Allow multiple Contacts to have the same e-mail address if the name is Different

Same here, need something like this for our clients with no email address, but can get access help from a caregiver or family member.

Slows down the sales process for our team to have to assign form fields to a specific user. The best option would be to allow "Any External Party" for form fields.

assign one field for many roles

https://pandadoc.zendesk.com/agent/tickets/515203

This is a critical feature when multiple signatures are needed from minors and guardians. And also if the form is embedded in a website - we cannot send it to 2 recipients.

I have several married clients with a joint email address. This platform does not allow for both parties to sign is they share the same email address. Thank you for the consideration.

Allow more than one recipient/signatory to have the same email address as in the case of couples