IBEX, who is currently up for renewal, has expressed concerns about potentially churning due to the following issues:

1. Difficulties with page breaks and layout inconsistencies when pasting content.
2. Font size discrepancies between PandaDoc and Microsoft Word.

As they operate within the government sector and handle large, highly formatted documents, maintaining precise formatting is critical for them. Could you recommend any potential solutions for these challenges? Additionally, is there any plan to address these formatting issues in the upcoming product roadmap?

Impossible to import legal documents with anything more than a simple number format from word. Just spent a number of hours restructuring an 19-page document to include 1, 1.1, a, i , format. Frustrating to the point of unusable.

It's nice to have a formatting aligned with MS documents as it is widely used and not all our customers are PD users

When we convert our docx documents to editable versions in PandaDoc, some formatting and text are lost. Please improve this feature

Improve docs imports and downloads. Ideal scenario is the docx reflects the format seen in the PandaDoc editor perfectly. Logos in headers should not shift.

The conversion of Word and Google Doc format is just horrible. It is a real limit, sufficient to churn.

There are a considerable amount of improvement to the Word import option that could enhance PandaDoc customer experience. Firstly, when pulling in documents from Word, customers lose the ability to retain the footer in each section. While setting up a new footer is relatively easy, doing it a hundred times over is tedious and a time-suck. There's also the case where certain items coming in from word just simple don't pull into PandaDoc. Such as the table of contents. There's a table of contents block, however when importing, this is removed completely. Similarly, whenever importing a document that contains a with certain cells merged, the content itself is not properly displayed in its original format. This causes an additional slow down in the progress of creating documents. The easy answer to all of this would be to create a template, however each document is different and thus creating a template for every one would be a waste of time.

In conclusion, there are changes that could be made that would enhance the satisfaction of customers, while also increasing the ROI for the time spent in generating documents/templates in PandaDoc.

Need the ability to exactly match the formatting of a Word document when uploaded into PandaDoc as much as possible. Use-case: need to upload a different Word document every time that they receive from 3rd parties and they need to collaborate internally on the document then send for signature. Since our formatting does not match Word, it's too much manual work to readjust the document in PandaDoc, so they currently do their collaboration in Google Docs then send for signature

Would like to see enhancement made to the download documents/templates as docx. Currently, there is high probability that formatting is drastically changed after download.

Spending a lot of time either fixing the formatting of an imported Word Doc to an editable template/document or just having to create from scratch.

At this time, some formatting may be lost when uploading docx files. For example, images may be lost, background images may be lost, text formatting may be lost, text may shift, etc.

uploading documents / convert to PD file to edit. It changes formatting, sometimes pictures are deleted. logo is deleted and then have to manually add. It's minor but with so many adjustments, it can become tedious.
​Sometimes for Maria, it's easier to add a pdf and upload. Would like conversion to be more streamlined and simple.

Sales team is not adopting to PD because the formatting is very different from Word.

currently the word doc download looks wonky and not like the actual contract,

We have found that when we upload a MS Word document, the page size and formatting changes. Being in Australia, our default page size is A4. I get the feeling that when the Word doc gets uploaded, it changes - possibly to Letter - which throws page formatting out.

expand limitations in PandaDoc for Word

Due to the limitations for converting MS Word Docs into editable PandaDoc templates/documents some design features in MS Word are not imported ( for ex. smart art, shapes), also comments and notes inside MS Word are not imported.

Improve docx export so that fonts are closer to what they should be, no page numbers on the cover page, closer design/formatting from original, linked table of contents, etc.