MFA/2FA for user logins is critical for us to be able to expand our use of PandaDoc. We have brought this up with our CSM and Account Manager at every quarterly business review for over a year, but we have not heard any progression towards MFA/2FA.

Very concerning in this day and age to not be prioritising 2FA to secure sensitive data

ABSOLUTELY imperative we have this for security. We will have to consider moving from PandaDoc if not provided.

This is critical.

We need MFA/2FA rolled out to our account asap, it is a security requitement for our company to have this setup. If it's not enabled, we will be forced to look at other solutions. I can see that this has been requested a number of times and everyone is saying that it is critical to their company for 2 years, yet this still hasn't been enabled. What is taking so long to add a basic security feature?

This is our only key application that has no MFA. C'mon Pandadoc!
Taking such a weak approach to the security of our data isn't a good look.

Just in case anyone didn't notice this, this suggestion was first submitted 07/7/2021. It was then marked as "In Development" by a PandaDoc admin on 9/6/2022 (1 year and 2 months later) and then after three months of being "In Development" PandaDoc has chosen to ignore their community (and general Information security standards) by moving the suggestion back to "Idea" status.

This an absolute must, I am a little shocked it has not been implemented yet.

How is this feature not considered mission critical!?!?!
Two years ago this was brought to your attention and the official response is "go vote for it".

Why should the community justify you implementing best practices?

I would expect your team to realize you messed up in not adding this.

Adding yet another voice to this. PandaDoc team, lack of true 2FA / MFA is a huge security concern—this should be taken very seriously and made a top priority.

I just spoke with support. They told me to vote it up. The community has wanted this for two years, and nothing. I will not be able to risk using this platform in the coming weeks. You lost a customer Pandadoc.

How can PandaDoc have the certifications you have without 2FA?

My customer will churn next year-- 100% certain-- if 2FA is not released before his renewal.

This should be legally required to call yourself HIPAA compliant.

This is an extremely necessary (and basic) feature for any cloud program to have, especially one that almost always deals with sensitive or confidential information. This feature is currently listed as "In Development". Once MFA is released, if it is locked behind a higher plan (such as SSO being locked behind enterprise) I will be looking for other options for document signing. Please understand that PandaDoc's competitors offer this feature already, and there is no reason that this should not be a high priority to add considering people have been asking for this for years.

please prioritise that - it's a crucial feature these days

Hi there, As with all the comments below. We really need this feature in place as soon as possible to tighten up the security of the platform.

I appreciate you ensuring this feature as soon as possible - a huge liability to go without.

In line with previous comments, I would not use this service without the feature of 2FA.

We need 2FA- cant book this account without it