Extend the expiration time of a document once it has become expired (with an ability to resend it) / unexpire
extend the expiration time of a document once it has become expired
Robert Madsen commented
Problem: An agreement recipient waits until the day prior to expiration to sign the document. The signing day is a weekend or holiday. The company executive designated to countersign the agreement opens the document on the next business day. The document has expired. The sender must cancel the document, place it in edit mode, extend the expiration date, and reach out to the client to resign the document. The process is an inconvenience for the client, creates a problem for documents that must be signed by a specific date, and may cause the client to rethink and not sign the agreement. The whole process makes the sender look unprofessional.
Issue: Once the document has been signed by either party, Panda Doc will not allow changes to the expiration date.
Recommendation: Allow the sender to extend the expiration date up to the point where the document is deemed "completed." Once the document has been signed by all parties, lock the document. Until that point, allow the sender to extend the expiration date, avoiding this awkward situation.
Comment: I see the first post was January 26, 2021. We are approaching two years. We consider this issue a programming flaw not a feature enhancement. The lock function was not vetted all the way. I think I speak for the 133 upvotes that precedes me that we are asking for urgent consideration for a fix.
Pam Duffy commented
Because PandaDoc emails often go to Spam, our customers miss several days in the potential signing window. If others have already signed the document, it's a lot of extra administration to have to recreate a new document, send it back through the same signers, etc. We should be able to extend the expiration date of an existing document.
Arvi Martinez commented
ability to unexpire a document.
Jomarie Papas commented
Is there a way where once a document expires, we can automatically re-send it to the signer?
I see we can set a one day reminder but I was hoping for it to be automatically re-sent.
Gabriel Lawrence commented
This one seems like a no brainer, if one signer has already signed it's not changing anything about the document itself if you unexpire it.
Natallia Skarabahatava commented
unexpire expired documents so that in case the doc has 2 signers, 1 signed and the other hasn't, and the doc is expired, the doc owner should be able to revert the doc back to Viewed/Sent and the 1st signer doesn't have to complete their part of the document anew
Alvin Jorge PandaDoc commented
Reactivate an expired document without editing it