Webhook retries - If PandaDoc detects the hook hasn’t been accepted - retry automatically.
Webhook retries - can only do manually on some unsuccessful hooks. If PandaDoc detects the hook hasn’t been accepted - retry automatically.
Polina Ismailova
shared this idea
Hi,
Thank you for taking the time to leave your request. There’s no way to do that at the moment, but the good news is that we have already started working on that feature, and it will be available in one of our upcoming releases. We will be communicating it through our product newsletter and via an alert inside PandaDoc.
-
Reggie O'Farrell commented
This is absolutely critical for any system that is integrated with PandaDoc. Currently there is no recourse aside from going in and manually retrying the webhook. DocuSign has this functionality and we may have to move to DocuSign if this doen't happen soon.
-
Robert Forbes
commented
Would be really great to have webhooks that automatically retry with an exponential backoff whenever PandaDoc fails to get a successful response from the server. Without that functionality it is impossible to depend on webhooks for anything that is mission critical which means the only option is to continuously poll PandaDoc for the document status. Also, it would be important to receive the webhook as soon as the document status changes.
-
[Deleted User]
commented
Would be really great to have webhooks that automatically retry with an exponential backoff whenever PandaDoc fails to get a successful response from the server. Without that functionality it is impossible to depend on webhooks for anything that is mission critical which means the only option is to continuously poll PandaDoc for the document status. Also, it would be important to receive the webhook as soon as the document status changes.
-
AdminAnonymous (Admin, PandaDoc) commented
add optional configurations to each registered webhook, that allows for automatic retry logic under specific scenarios, using an array of rules: (a) configurable return-status-codes that would trigger the retry, a delay in ms, and a max-number limit of retries.