Webhook retries - If PandaDoc detects the hook hasn’t been accepted - retry automatically.
Webhook retries - can only do manually on some unsuccessful hooks. If PandaDoc detects the hook hasn’t been accepted - retry automatically.
Polina Ismailova
shared this idea
Hi,
Thank you for taking the time to leave your request. We have great news – the option you are looking for already exists.
PandaDoc makes 3 attempts to deliver a webhook. After this, you can manually retry failed webhooks, as shown in the picture.
For more information, please check the link below:
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AdminAnonymous (Admin, PandaDoc) commented
and/or having an API endpoint to retry (re-send) a failed payload would be helpful
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Timothy Hall
commented
This is mission critical for us. Servers go down sometimes or there is a network blip, this would help with intermittent issues.
The work around is quite clunkly without a retry from the API. We have to keep track on our side of which failed webhooks we have grabbed the request data for and already processed.
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Cristina Rotaru
commented
It would also be useful if we could retry webhooks via API if we detect that we've missed a whole bunch. Say we've had a period of downtime - manually retrying a hundred webhooks from the UI doesn't spark joy!
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Reggie O'Farrell commented
This is absolutely critical for any system that is integrated with PandaDoc. Currently there is no recourse aside from going in and manually retrying the webhook. DocuSign has this functionality and we may have to move to DocuSign if this doen't happen soon.
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Robert Forbes
commented
Would be really great to have webhooks that automatically retry with an exponential backoff whenever PandaDoc fails to get a successful response from the server. Without that functionality it is impossible to depend on webhooks for anything that is mission critical which means the only option is to continuously poll PandaDoc for the document status. Also, it would be important to receive the webhook as soon as the document status changes.
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[Deleted User]
commented
Would be really great to have webhooks that automatically retry with an exponential backoff whenever PandaDoc fails to get a successful response from the server. Without that functionality it is impossible to depend on webhooks for anything that is mission critical which means the only option is to continuously poll PandaDoc for the document status. Also, it would be important to receive the webhook as soon as the document status changes.
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add optional configurations to each registered webhook, that allows for automatic retry logic under specific scenarios, using an array of rules: (a) configurable return-status-codes that would trigger the retry, a delay in ms, and a max-number limit of retries.